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Supported Document Types and Formats in Mentor CTMS

The Sitero Mentor CTMS allows permissioned users (Administrator and End User) to upload/download documents in supported formats. Permission is required, and this feature may not be available on all screens.

The system allows upload of files with 2 GB size limit per file (20 MB or smaller is typical).
In CTMS, this setting is configurable and may vary; contact your Project Manager for additional information.

When you use the download option, the system generates a file based on the settings you apply. Navigate to the location where your device saves downloads to access your file(s).

The table below describes the supported Document and Graphic File Formats that can be uploaded and the applicable PDF conversion support.

File Format Extension Type, Description, Special Notes
*.DOC, *.DOCX, *.DOCM Document, Microsoft Word
*.XLS, *.XLSX, *.XLSM Document, Microsoft Excel
*.PPT, *.PPTX, *.PPTM Document, Microsoft PowerPoint
*.PDF Document, Adobe Acrobat or Adobe Reader

For a converted signed PDF “_Signed” will be appended in the file name of the original PDF file name.

*.JPEG, *.PNG, *.TIFF, *.BMP Graphic, Various Programs
Video Graphic, Various Programs, file extension may vary.

Video files go through the e-approval process without requiring a signature, therefore no *.pdf conversions occur.

*.GIF Graphic, Various Programs
*.GIF files go through the e-approval process without requiring a signature, therefore no *.pdf conversions occur.
*.ZIP
  • The system sets format (*.zip) by default after a “zip” file is uploaded, and format is detected.
  • There is no option to override this setting.
  • Sponsor specific configuration must be enabled for the environment prior to *.zip file upload.
  • This option is only applicable for Externally E-signed files up to maximum file size of 20 MB.
  • A *.zip file CANNOT be uploaded via Bulk Upload.
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